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IT CASES

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Sustentação de laboratório de testes em pagamentos

Empresa de meios de pagamento

Goal

Sustentar e evoluir um laboratório de testes em pagamentos, garantindo a qualidade de terminais POS e Android, a confiabilidade dos fluxos financeiros e a continuidade de um ambiente crítico para produção e faturamento.
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Challenge

O laboratório está inserido em um ecossistema de pagamentos de alta complexidade, com impacto direto em receita e experiência do lojista. Entre os principais desafios estavam:
• Impacto direto no faturamento: qualquer falha na homologação podia comprometer transações reais e o faturamento do cliente.

• Forte dependência de integrações com adquirentes, emissores e outros parceiros externos, trazendo variáveis fora do controle da equipe.

• Cenários intermitentes e de difícil reprodução, exigindo análise aprofundada e rastreabilidade precisa.

• Múltiplos fabricantes e exigências de certificação regulatória (bandeiras, modelos diferentes de POS e Smart POS).

• Alto volume de trocas de terminais, baixa visibilidade das causas de devolução, custos logísticos elevados e desconexão entre laboratório, fabricantes e operação de campo.

Para enfrentar esse contexto, a Sempre IT estruturou uma atuação completa em testes funcionais em POS e Android, validação de transações, homologação de versões, análise de falhas reais e suporte direto às áreas de produto e desenvolvimento. A abrangência técnica incluiu certificação de terminais, expansão de fornecedores, benchmarks de performance e testes com emissores.
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Outcomes

Resultados internos da operação
• Mais de 10 anos de sustentação contínua do laboratório de testes, consolidando expertise em ambiente crítico de pagamentos.

• Manutenção de um ambiente de alta criticidade operacional e financeira sem interrupções relevantes.

• Estabilidade e padronização do processo de homologação, com otimização dos procedimentos de validação.

• Identificação recorrente de falhas operacionais (bateria, transações, performance), apoiando a melhoria contínua da solução.

• Integração ponta a ponta entre laboratório, logística, operação de campo e análise de devoluções, com uso de inteligência operacional para consolidar dados, identificar ofensores de troca e apoiar decisões técnicas.


Resultados para o cliente
• Redução de trocas desnecessárias de terminais.

• Otimização de custos operacionais e logísticos.

• Melhoria da performance dos dispositivos em produção.

• Identificação rápida de falhas sistêmicas e redução de riscos em produção.

• Melhoria perceptível na experiência do lojista na ponta.

Are you looking for those results for your company?

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SAP Test automation

Big financial institution

Goal

Deliver quality quickly and automatically in some SAP modules such as CRM, MM, and MDM.
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Challenge

After understanding the entire purchase approval workflow within the system, we analyzed all scenarios and, along with them, learned the business rules and the SAP (Desktop) application. We conducted all the necessary technical studies for the creation and development of the test scripts.
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Outcomes

The project was equipped with purchase approval workflows through the SAP application, helping to improve the daily quality flow and aiming for speed and accuracy in testing.

Are you looking for those results for your company?

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Automation of e-commerce APIs

Payment company

Goal

Automate the regressive tests of performance of credit card transactions.
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Challenge

– Implement a robot architecture to stimulate APIs in a homologation environment.
– Generate logs and evidence centrally and with a graphical tool for visual analysis of results.
– Enable access to test results in real time.
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Outcomes

– Regression testing of the critical performance path has been automated using a robotic framework and a graphical analysis engine.
– Currently, these tests run and generate graphs in 80% less time compared to manually analyzed tests.

Are you looking for those results for your company?

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Mobile app test automation

Payment company

Goal

Automate the regressive tests of the application used by store owners.
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Challenge

– Implement an architecture that allows for code reuse and develops a single structure for iOS and Android platforms.
– Generate logs and evidence in an easy-to-understand format that is truly valuable for testing.
– Test simultaneously on multiple devices, ensuring high test performance.
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Outcomes

– Automated regression testing with a unique framework, allowing code reuse and parallelism in AWS Device Farm.
– Currently, automated tests run in less than 20% of the time consumed by manual testing.

Are you looking for those results for your company?

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Regressive testing automation

Loyalty program company

Goal

Automate regression testing, covering the most critical cases in the processes: issuing own and partner tickets (with all their variations: one-way, round-trip, multiple segments, with children, with infants, with discount vouchers, etc.), issuing Viaje Fácil tickets, booking flights, purchasing checked baggage space, purchasing miles, and canceling own and partner flights.Streamline the creation of new test cases.
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Challenge

– To build a flexible robot that allows code reuse, in order to meet the distinct characteristics of the various existing transactions and with a focus on high performance.
– To maintain a live database, intelligent enough to store all types of business transactions and that can be used in different testing cycles.
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Outcomes

– Automated regression testing.
– Significant reduction in errors before new application versions are deployed to production, with high performance and intelligence to keep the environment alive and with up-to-date test datasets.
– Currently, automated tests are executed in less than 10% of the time consumed by manual testing.

Are you looking for those results for your company?

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Scalability

Online ticket sales company

Goal

Seeking to achieve excellence in serving its customers, Guichê Web sought the specialized services of Sempre IT to assist it in identifying possible impacts on its portal and in mitigating risks that may arise from these impacts.
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Challenge

Taking into account the high seasonality of accesses on its platform dedicated to the promotion and sale of tickets, due to the periodic promotion of major events, Guichê Web was looking for a solution to guarantee the scalability and performance of its portal, balancing the structure of infrastructure costs.
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Outcomes

– Up to 50% reduction in the monthly cost of your AWS environment.
– Gains in stability and performance.
– Improvements in application monitoring, allowing you to mitigate future problems.

Are you looking for those results for your company?

Talk to an expert